Bruce Watson (President & COO),
“The Cap will always be special to me, but the highlight of it all is that you would take time to call me and send the cap to me! If there has ever been a time for America to unite together and reclaim our nation it is now.
For too long we have let the dollar control all of our decisions and let doing the right thing go by the wayside! I have shared what happened about the Cap made in China with several men and without exception everyone of them said they would be willing to pay a little more for products made in America.
Have a wonderful, blessed Christmas! Again, thank you!”
Rev. Roland Dann
Just want to thank you guys for making nice, thick, and warm stocking hats and produced right here at home where everything should be made once again! I will never buy anyone's but yours. Thank you very much.
A very proud American that buys American,
I just wanted to let you know a customer of mine has been ordering on a regular basis, placing overseas orders every 4-6 months and other smaller orders with CA in between.
Also, I am working on a 5-10k pc cap quote right now for a customer of mine...they've ordered 1,000's of caps from CA over the last couple of years.
Just letting you know this because your company is great to work with and Cap America is a big part of my cap business.
Kaeser & Blair
"On behalf of my husband and I, I would like to express our sincere appreciation to you and to Cap America!
The closing of our primary cap vendor caused panic here about one year ago....that bad news was a blessing in disguise!
Adding to the business we were doing with you has been a great success for Cobb & Cobb!
1 - Sandy Bowling is so kind, considerate and accurate in her work!
2 - The proofing process is great!
3 - Acknowledgement of the approvals is great!
4 - We love getting invoices via e-mail!
5 - You have a great website!
6 - Your products are great quality!
7 - We love USA made when possible!
8 - Good packaging for your shipments!
9 - Timely production - very helpful!!!
There are not many of our vendors that I can thank for all these points!
I just wanted to pass along our appreciation!"
Cobb & Cobb Promotional Products, Inc.
"Thank you for adding the virtual sample tool feature onto your website - I appreciate it being easy to access and even easier to navigate! (I have been selling promotional products for several years and have experienced the frustrations of other so called "user friendly" sites.) Your site with outlined steps, specific instructions for artwork formats, and multiple options to capture the information is incredibly uncomplicated. The response from my clients to a realistic product image featuring their brand by far exceeds that of a blank screen shot of a line drawn illustration."
Lasting Impressions, Inc.
"I love working w/ you guys!! Every program... your the 1st catalog i grab! :-)
Thanks for being so easy to work with!!"
Menomonee Falls, WI
"Josh (Cap America Sales Representative),
First and foremost I wanted to thank you for coming in yesterday morning to an address an issue I had with Cap America that was so fresh. I was surprised to see you so soon after sending an email to our factory rep. From my standpoint the issue I had could have been prevented with a little more communication from the factory and forward thinking on both of our parts to recognize the revised in-hands date fell on a holiday. I do want to point out that I share in that blame because it was not something that I caught. Bruce Watson left me a voicemail yesterday. I returned his call this morning not really interested in re-telling the story and reliving my disappointment with the fact that we missed an event date. Our conversation was the complete opposite. Bruce was not concerned about the he said she said of what happened, but interested in keeping TR Miller Co. happy and reiterate how Cap America valued us as a customer. He is a class act and a dying breed in what has become the norm for most in our industry. I wanted to send you a note to thank you again and let you know that instances like this do not go unnoticed with us. Bruce did his part to turn this negative into a positive on his end so now I’ll do my best to do the same on ours by pushing Cap America even more than we already do. Thank you again."
T.R. Miller Co, Inc.
I just wanted to take a moment and offer high praise to our customer service rep, Sandy Bowling. I have been in this business since 1988 and have always had to struggle with customer service on the supplier side and it seems to me to have gotten worse in the recent years. This week has been an especially taxing one with my staff and I fighting not only supplier mistakes but obtuse responses to them as well. So it is always such a pleasure to encounter someone as diligent, organized, pleasant, and just good at her job as Sandy Bowling has been to us. She does a tremendous job following up and is always so nice to speak with on the phone. We have dealt with an inordinate amount of rude customer service which simply boggles our mind. In a climate such as this Sandy stands out as the exemplar. I do realize that on the supplier side you have to deal with your share of unreasonable distributors who think that the world revolves around their 72 piece order that they sent in with bad art and can't understand why they can't get it tomorrow. I wanted to recognize Sandy and her outstanding abilities representing and facilitating your company and it's business. I know you hear enough of the complaints and I suspect you receive far too few pats on the back for the jobs that are done well. Although I do like this business if there were more Sandy Bowing's employed it would make it far more enjoyable and easier for everyone. It is truly a pleasure working with Cap America and your standard bearing staff."
Phoenix Promotional Products
"I just want to say thanks for the artwork that you all have put together. Your company is the first in all my years to actually generate some outstanding concept drawings. Normally, I send all the detail, ask for some creativity and get “Plain Jane”… I hope that I can sell some caps for you guys!"
Watermark Corporate Apparel and Promotions